MobilePASS+ Enrollment

 

 

About MobilePASS+

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The lab uses the SafeNet MobilePASS+ app as another means of multi-factor authentication (MFA). This MFA method can be used to connect to the Virtual Private Network (VPN), login nodes (such as login.jlab.org, acclogin.jlab.org, scilogin.jlab.org, hallgw.jlab.org)  to get to Farm and QCD interactive nodes, and when logging into jlab.org on the web. 

To enroll in MobilePASS+, you please first email helpdesk@jlab.org requesting access. A token will be assigned to you and you will receive an email from 2factor@jlab.org to your JLab email address with instructions on installing the required app and activating your token. This email must be opened on your smartphone or enrollment device.

 

The enrollment link in this email can be used for either MobilePASS or MobilePASS+. MobilePASS+ is the newer version of MobilePASS, but both apps are effective. 

 

Setting Up Your MobilePASS+ Token

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1. Install MobilePASS+

Install the MobilePASS+ app from your phone's app store or this website: https://cpl.thalesgroup.com/access-management/authenticators/software-authentication/mobilepass-plus-push-authentication

 

2. On your phone, open the enrollment link from your email

 

 

3. Copy the enrollment string on this enrollment page

 

 

4. Click the + icon in the MobilePASS+ app

 

5. Choose 'No QR Code ?'

 

 

6. Paste the string from the enrollment page and click 'Continue'

 

 

7. Click 'Start' 

 

 

8. Create and confirm a 6-8 digit PIN to be used with this MobilePASS+ token

When authenticating using MobilePASS+, you will enter this PIN, followed by a 6-digit one-time passcode (OTP) which will show up in your MobilePASS+ app.

 

 

9. Click 'Done'

 

 

10. The token should show up in your MobilePASS+ app.

You will need to tap on it to see its OTP, which is the 6-digit one-time passcode you will enter after your PIN when authenticating using MobilePASS+.

 

 

To change the name of your token:

1. Click on the token in the app. This opens 'Authenticator Settings'.
2. Click on the 'Account Name' and type your preferred name for the token. 

This can help distinguish tokens if you have tokens for different labs, or multiple tokens from the same organization.

 

How do I sign in using MobilePASS+?

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Username: JLab CUE Username

Password: MobilePASS+ PIN, followed by OTP from the app

You username will be the same one you use for the 'jlab' wifi and jlab.org, but your "password" will be the PIN that you set followed by the auto-generated OTP on the screen. No spaces in between.